Privacy policy

Last Updated: August 12, 2026

Prime Puffs (“Prime Puffs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use primepuffs.ca (the “Website”) or purchase our products and services (collectively, the “Services”).

This Privacy Policy explains what personal information we collect, how we use it, when we may disclose it, how we protect it, and the choices available to you.

By using our Website or Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following types of information:

Information You Provide to Us

This may include:

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Account login information, if you create an account
  • Order and purchase information
  • Information provided when contacting customer support
  • Information you provide when requesting a return, refund, exchange, or other service
  • Information required to verify eligibility to purchase age-restricted products, where applicable

Payment Information

Payments made through our Website may be processed by third-party payment processors.

Depending on the payment method you choose, we may receive information such as:

  • Payment method
  • Transaction amount
  • Transaction date
  • Payment status
  • Limited payment-card information

We generally do not store complete credit or debit card numbers on our own systems when payment processing is handled by a third-party payment provider.

Automatically Collected Information

When you visit our Website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages viewed
  • Products viewed or added to your cart
  • Referring website
  • Date and time of visits
  • Website usage and interaction information

We may collect this information through cookies, pixels, analytics tools, and similar technologies.

2. How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, or otherwise interact with us;
  • Automatically when you browse or use our Website;
  • Through Shopify and other service providers that help us operate our Website and business; and
  • From third parties where permitted by applicable law.

3. How We Use Your Information

We may use your personal information for purposes including:

Processing and Fulfilling Orders

We use information necessary to:

  • Process and confirm orders;
  • Process payments;
  • Ship products;
  • Provide order confirmations and tracking information;
  • Process returns, refunds, exchanges, and cancellations; and
  • Provide customer support.

Operating and Improving Our Website

We may use information to:

  • Maintain and operate the Website;
  • Improve our products and Services;
  • Understand how customers use the Website;
  • Personalize your shopping experience;
  • Troubleshoot technical problems; and
  • Develop new features and services.

Customer Communications

We may use your contact information to communicate with you about:

  • Orders and purchases;
  • Shipping and delivery;
  • Returns and refunds;
  • Account-related matters;
  • Customer-service requests; and
  • Other information necessary to provide our Services.

Marketing

Where permitted by law and where you have provided any required consent, we may use your information to send promotional communications about products, offers, or services.

You can unsubscribe from promotional email communications at any time by using the unsubscribe link included in the applicable communication.

Even if you opt out of promotional communications, we may continue to send transactional or service-related communications, such as order confirmations, shipping notifications, and account messages.

Security and Fraud Prevention

We may use information to:

  • Protect our Website and customers;
  • Detect and prevent fraud;
  • Investigate suspicious or unauthorized transactions;
  • Protect against abuse or other unlawful activity; and
  • Maintain the security and integrity of our Services.

Legal and Regulatory Requirements

We may use and disclose personal information when reasonably necessary to:

  • Comply with applicable laws and regulations;
  • Respond to lawful requests from government authorities or law enforcement;
  • Protect our legal rights;
  • Investigate suspected violations of our policies; or
  • Participate in legal proceedings.

4. How We Share Personal Information

We do not sell your personal information for money.

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide the Services.

These parties may include:

  • Shopify and related technology providers;
  • Payment processors;
  • Shipping and delivery providers;
  • Website hosting and technology providers;
  • Customer-service providers;
  • Analytics providers;
  • Fraud-prevention and security providers;
  • Marketing providers, where applicable; and
  • Professional advisers such as lawyers, accountants, or other service providers.

These third parties may only receive information reasonably necessary to provide the services they perform for us, subject to applicable contractual and legal requirements.

We may also disclose information where required or permitted by law, or in connection with a merger, acquisition, sale of assets, restructuring, bankruptcy, or similar business transaction.

5. Shopify

Our online store is powered by Shopify.

Shopify provides the technology that allows us to operate our online store and may process personal information on our behalf or for its own purposes as described in its privacy practices.

For more information about how Shopify handles personal information, please review Shopify’s Privacy Policy:

https://privacy.shopify.com/en

Your information may be processed or stored in countries outside Canada, depending on the services and providers we use.

6. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

  • Keep the Website functioning properly;
  • Remember preferences;
  • Maintain shopping-cart functionality;
  • Understand Website traffic and usage;
  • Improve Website performance; and
  • Support advertising or marketing activities where applicable.

You can control or disable certain cookies through your browser settings. Disabling cookies may affect some Website functionality.

7. Third-Party Websites

Our Website may contain links to websites, services, or platforms operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. If you visit another website through a link on our Website, we recommend reviewing that website’s privacy policy before providing personal information.

8. Age-Restricted Products

Prime Puffs sells products that may be subject to legal age restrictions.

We do not knowingly permit individuals who are below the applicable legal purchasing age to purchase age-restricted products.

Where required, we may request information or documentation necessary to verify a customer’s age or eligibility to purchase age-restricted products.

Information collected for age verification will be handled in accordance with this Privacy Policy and applicable law.

If you believe that a minor has provided personal information to us, please contact us using the information provided at the end of this Privacy Policy.

9. Protecting Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online is completely secure. We therefore cannot guarantee absolute security.

You should avoid sending sensitive information through unsecured communication channels.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services;
  • Complete and maintain transaction records;
  • Meet legal, tax, accounting, and regulatory obligations;
  • Resolve disputes;
  • Prevent fraud; and
  • Enforce our agreements and policies.

When personal information is no longer required, we may securely delete it, destroy it, or anonymize it where appropriate.

11. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of certain personal information;
  • Withdraw consent where processing is based on consent;
  • Opt out of certain marketing communications; and
  • Ask questions or submit a privacy complaint.

Some requests may be subject to legal exceptions or requirements. We may need to verify your identity before processing certain requests.

To exercise a privacy right or ask a privacy-related question, contact us using the information below.

12. Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time by clicking the unsubscribe link included in the email.

Opting out of promotional communications does not prevent us from sending important service-related messages, such as order confirmations, shipping notifications, account notices, or communications regarding transactions you have initiated.

13. International Processing

Some of our service providers, including Shopify and other technology or payment providers, may process or store personal information outside Canada.

As a result, your information may be subject to the laws of another jurisdiction.

Where required by applicable law, we take reasonable steps to ensure that personal information transferred to service providers outside Canada receives appropriate protection.

14. Children’s Privacy

Our Services are not intended for individuals who are below the applicable legal age to purchase age-restricted products.

We do not knowingly collect personal information from individuals who are not legally permitted to purchase the products offered through our Website.

If you believe that a minor has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or Services.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Prime Puffs
320 North Service Rd W, Suite 1033
Oakville, Ontario L6M 2R7
Canada

Email: support@primepuffs.ca
Phone: (226) 581-9101

We will make reasonable efforts to respond to privacy inquiries within the timeframe required by applicable law.