Legal notice
Effective Date: August 12, 2026
Welcome to Prime Puffs. This Legal Notice & Website Terms document provides information about the business operating primepuffs.ca and establishes basic terms governing your use of our Website.
By accessing or using our Website, you agree to use it lawfully and in accordance with these terms and all applicable laws.
These terms are subject to any additional policies published on our Website, including our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.
1. Business Information
Business Name: Prime Puffs
Address: 320 North Service Road West, Suite 1033
Oakville, Ontario L6M 2R7
Canada
Email: support@primepuffs.ca
Phone: (226) 581-9101
Website: primepuffs.ca
2. Use of the Website
You may use the Website only for lawful purposes and in accordance with applicable Canadian and Ontario laws.
You must not:
- Use the Website for an unlawful or fraudulent purpose;
- Attempt to gain unauthorized access to the Website or its systems;
- Interfere with the security or operation of the Website;
- Introduce malicious code, viruses, or other harmful technology;
- Attempt to disrupt or overload the Website;
- Scrape, copy, or reproduce Website content in a manner that violates applicable law or our rights; or
- Use another person’s account or information without authorization.
We reserve the right to restrict or suspend access to the Website where reasonably necessary to protect our customers, business, systems, or legal rights.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, availability, and other information displayed on the Website are accurate and current.
However, occasional errors, omissions, typographical mistakes, pricing errors, or temporary inaccuracies may occur.
Product photographs are provided for illustrative purposes and may not always represent the exact appearance of the product received, including packaging that may change over time.
We reserve the right to correct errors and update Website information at any time.
Product availability may change without notice.
4. Pricing
Prices displayed on the Website are subject to change.
Unless otherwise stated, applicable taxes, shipping charges, and other fees will be displayed at checkout before an order is completed.
We make reasonable efforts to ensure that prices displayed on the Website are accurate. If an obvious pricing or product-information error occurs, we may take reasonable steps to correct the error.
5. Orders and Order Acceptance
Submitting an order through the Website does not necessarily mean that Prime Puffs has accepted the order.
We reserve the right to refuse or cancel an order where permitted by applicable law, including circumstances involving:
- An obvious pricing or product-information error;
- Product availability issues;
- Payment authorization problems;
- Suspected fraud or unauthorized activity;
- Inability to verify required information;
- Failure to satisfy applicable age or legal requirements;
- Shipping restrictions; or
- Other circumstances where the transaction cannot legally or reasonably be completed.
If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Return & Refund Policy and applicable law.
6. Age-Restricted Products
Certain products available through Prime Puffs may be subject to minimum-age requirements and other legal restrictions.
By placing an order for an age-restricted product, you represent that you meet the applicable legal requirements to purchase that product.
Prime Puffs may request proof of age or other information where required or permitted by law.
We may refuse, cancel, or prevent the completion of an order where applicable age or legal requirements have not been satisfied.
We do not knowingly sell age-restricted products to individuals who are not legally permitted to purchase them.
7. Payments
Payments are processed using the payment methods and payment providers made available through the Website.
By submitting payment information, you represent that you are authorized to use the applicable payment method.
We may decline or cancel transactions where payment cannot be successfully authorized, where fraudulent activity is suspected, or where the transaction cannot otherwise be completed lawfully.
Additional information about how payment-related personal information is handled is available in our Privacy Policy.
8. Intellectual Property
Unless otherwise stated, content appearing on the Website, including:
- Text;
- Logos;
- Graphics;
- Photographs;
- Product descriptions;
- Page designs;
- Website layouts;
- Branding; and
- Other original materials
is owned by Prime Puffs or used under appropriate rights or authorization.
You may view and use Website content for your personal, non-commercial use.
Except where permitted by applicable law or with our prior written permission, you may not reproduce, distribute, modify, publish, sell, commercially exploit, or otherwise use Website content in a manner that infringes our rights or the rights of our licensors.
9. Third-Party Websites and Services
The Website may contain links to third-party websites, applications, services, or resources.
These links are provided for convenience and do not necessarily constitute an endorsement of the third party or its products or services.
Prime Puffs does not control third-party websites and is not responsible for their:
- Content;
- Availability;
- Security;
- Privacy practices;
- Terms and conditions; or
- Other business practices.
Your use of a third-party website or service is subject to that third party’s applicable terms and policies.
10. Website Availability
We aim to keep the Website available and functioning properly, but we cannot guarantee uninterrupted or error-free access.
The Website may occasionally be unavailable because of:
- Maintenance;
- Software or hardware issues;
- Hosting or technology problems;
- Security incidents;
- Internet or telecommunications disruptions; or
- Other circumstances beyond our reasonable control.
We may modify, suspend, or discontinue portions of the Website when reasonably necessary.
11. Disclaimer and Limitation of Liability
To the maximum extent permitted by applicable law, Prime Puffs will not be responsible for losses or damages arising from circumstances outside our reasonable control, including Website interruptions, technical failures, third-party services, carrier disruptions, or unauthorized activity by third parties.
We do not guarantee that the Website will always be accurate, uninterrupted, secure, or free of errors.
Nothing in this Legal Notice excludes, restricts, or limits any warranty, liability, consumer right, or remedy that cannot lawfully be excluded, restricted, or limited under applicable law.
12. Privacy
Prime Puffs may collect, use, and disclose personal information in connection with operating the Website, processing orders, providing customer support, preventing fraud, and carrying out other legitimate business activities.
Our Privacy Policy explains how personal information is handled.
Please review our Privacy Policy for additional information about:
- Information we collect;
- How information is used;
- When information may be shared;
- Cookies and similar technologies;
- Customer privacy rights; and
- How to contact us regarding privacy matters.
13. Customer Communications
When you provide us with contact information, we may use it to communicate with you regarding your orders, account, purchases, customer-service requests, or other transactions.
Where permitted by law and where any required consent has been obtained, we may also send promotional communications.
You may unsubscribe from promotional communications at any time using the unsubscribe instructions included in those communications.
14. Changes to This Notice
Prime Puffs may update this Legal Notice & Website Terms from time to time to reflect changes to our Website, business practices, services, or applicable legal requirements.
When changes are made, we will update the Effective Date at the top of this page.
Your continued use of the Website after an updated version has been posted constitutes continued use of the Website subject to the updated terms, to the extent permitted by applicable law.
15. Governing Law
This Legal Notice & Website Terms and your use of the Website are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.
Nothing in this section is intended to limit any mandatory consumer protections or other rights that apply to you under applicable law.
16. Contact Us
If you have questions about this Legal Notice, our Website, or these terms, please contact:
Prime Puffs
320 North Service Road West, Suite 1033
Oakville, Ontario L6M 2R7
Canada
Email: support@primepuffs.ca
Phone: (226) 581-9101